Alrighty so I told you I’d let you in on the companies I love and the ones that are horrible. So here’s my very first “Skip It At All Costs” review!!!!!!!!!!!
Let me preface. I am a hand-me-down believer! The twins used a product, handed it down to their cousin Dash and then he handed it back down to my baby Renn. If a product is still around in my family and still in working order after our crazies and after being dragged around the country, you know it is worth spending the money on:)
Congratulations to Stroll-Air for being THE WORST STROLLER COMPANY EVER. (In my opinion and apparently many others if you do an internet search).
Building my junker
Brand New!
Rewind to late 2007….My twins are about to be born and I excitedly purchased my very first twin stroller. The Stroll Air Double is around $1500!! Yes- fully loaded strollers are expensive! And on your first kid you always go with the best:) It arrived, and my hubs and I excitedly put it together- and man was it beautiful. It sat in our family room and was an exciting reminder that in a few days we would be the parents of two tiny babies. I was so thrilled to take the babies out in this amazing stroller. Everyone asked what kind it was, and I felt so cool! So imagine my surprise when, crossing a busy LA street, this stroller crumbled on one side and one of my babies rolled out onto the road!!! I was using it in bassinet mode- where the baby is not buckled in, but laying in it like a bed. I scooped up my newbie and with my other arm, dragged the broken stroller to the sidewalk praying that the other baby wouldn’t fall out! (By the way-Doesn’t stuff like this only happen when you are alone and have no help?) Thank goodness random people decided to take pity and jump out of their cars to help me.
I was a mess! I called my mom to pick me up crying. When I got home I called Stroll-Air…No answer. Next day, called 10 times throughout the day…no answer. I left messages on the machine telling them what had happened and no one called me back! After three days of calling I emailed. I FINALLY got a response days later. They told me to take a picture of the stroller and they would see if it was something they covered. If it was, I could mail it to them and they would repair it and send it back….. I sent pictures…nothing. Meanwhile I am without a stroller. I was not going to go spent a bunch of money on a second double because I thought-you pay over $1000 for a stupid stroller, that could have killed your child –they will replace it for sure!! After no response for weeks and no answer, I called and filed a dispute with American Express to get my money back. The dispute was filed several times. The first claim was denied because Stroll-Air said that I had never notified them. Refiled with all the emails attached. Over one year later I gave up.
Long story short- They are a company out of Canada so American Express could do nothing outside of the US!!! If I had bought the Stroll-Air from a store here I could have been covered! I had thought that by buying through a company directly I was being smart….Guess not.
Companies that do not stand behind their products and then can’t be held accountable should be boycotted!! I lost out on $1500 and used this stupid thing for less than a month. If I ran that company and heard that a child was harmed, while using it properly mind you, I would have immediately mailed a brand new stroller and had the old one returned postage paid. Had they done that, I could have sold hundreds of those strollers just by telling moms around the country what a great company they were!
Adding another, PET PEEVE- horrible customer service. I don’t care how amazing a product is. If the company is unreachable and unhelpful it is not worth the potential hassle.
Oh well- You live and learn. I hope by sharing this I save someone who might be thinking of buying this brand! Don’t do it!! And tell all your pregnant friends:)
I soon will update with the BEST stroller company EVER (In my opinion)!
